Live chat
The fastest route for anything urgent — a pending load, a payment that has not landed.
Staffed 9am – 1am dailyTypical reply: 2–5 minutes
Open chat →Stuck?
Start here.
Most questions are about money that has not appeared yet. Tell us which one you have and we will point you at the answer — and at the right person, if it needs one.
What to expect
How long things take
Typical timings, not a live status board — if something is genuinely stuck, chat is the fastest way to find out why.
Adding funds
Seconds
Automatic, any hour
Withdrawing
Seconds
Automatic, any hour
Loading a game
Minutes
An agent confirms it
Redeeming
Minutes
An agent confirms it
Quick answers
What do you need help with?
Pick the closest match. Each one tells you what to check first and who actually handles it.
Handled automatically
A deposit has not arrived
Deposits run on the automated cashier and normally settle in seconds. If one has not landed, it has almost always been declined rather than delayed — and the decline will be sitting in your history with a reason attached.
1Open your history and look for the attempt — declines are shown there, not hidden.
2Check the reason given. Most are the card issuer, not us.
3Confirm the amount is inside your daily limit.
Best routeLive chatTypical reply · 2–5 minutes
Talk to us
Reach a person
Best when you need to attach something, or the answer needs a record you can keep.
Open 24 hoursTypical reply: under 12 hours
Email support →Telegram
Where most players reach our agents about game loads and redemptions.
Staffed 9am – 1am dailyTypical reply: 5–15 minutes
Message us →Help topics
Common questions
Deposits are for playing with. To turn one into withdrawable cash, load it into a game and redeem your winnings — the redeemed amount is what can leave your wallet. Your balance shows both parts separately at all times.
Seconds, at any hour, because deposits run on the automated cashier. If one does not appear it has almost certainly been declined, and the decline plus its reason will be in your history rather than silently dropped.
The games run on their own platforms, separate from your NavJ wallet. Moving coins across that boundary is countersigned by one of our agents. Only the cash rail — deposits and withdrawals — is fully automated.
Agents are on from 9am to 1am daily for live chat, Telegram and game loads. Deposits and withdrawals do not depend on staffed hours at all — they run around the clock.
Every movement in your history has one. Open the entry you are asking about and quote the reference when you contact us — it takes us straight to the exact transaction instead of searching.
Yes. Declined payments and rejected requests are shown alongside successful ones, each with the reason. Nothing is removed from the record once written.
Contact us immediately and change your password. You can review recent sign-ins and sign out of every other device from your account. Every withdrawal also requires you to confirm it is you before it leaves.
Never. Not in live chat, not by email, not on Telegram. If anyone asks you for either while claiming to be from NavJ, stop and report it to us.
We will never ask for your password or full card number. Not in live chat, not by email, not on Telegram. Never include either in a message to us — if anyone asks you for them while claiming to be from NavJ, stop and report it.